Omnium Client Portal

Instructions

Installation Multifaktor-Authentifizierung
Das Wichtigste in Kürze
Budgetplaner

Frequently Asked Questions

Feedback & Support

I have questions about operating and using the client portal.

Please consult the available resources on this page. If you still have questions, contact your advisor.

I have general questions or comments about the client portal.

Review the resources provided on this page. If you need further assistance, please reach out to your advisor

I would like to give feedback about the client portal.

You can share your by using the feedback button in the portal to complete the form.

I discovered an error in the client portal.

Please report the issue using the feedback form or inform your advisor directly.

Nutzung und Funktionen EN

What do I see on the client portal homepage?

After logging in, you will land on your personal homepage, which displays various sections (widgets) related to your finances.

How can I plan my household budget?

In the “Budget Planner” section, you can access the budget module for a simple analysis of your income and expenses. Alternatively, you can access it via the “Consultations” section by clicking on “Budget Planner” to enter your budget step by step. 💡 Tip: More information is available in the “Budget Planner” video.

I don't see a "Budget Planner" consultation case in the "Consultations" section.

Please contact your advisor. The consultation case may need to be created for you first.

Why does the savings rate in the Budget Planner overlap with the budgeted expenses?

For example, if you record a Pillar 3a contribution as an expense, it will also appear directly as part of your savings rate – once as an expense and once as a reserved savings amount.

I haven't entered all data in the Budget Planner yet and want to continue later. What should I do?

After saving your budget data, you will be asked whether your entries are complete. To edit the data later, simply select the option to continue editing. When the data entry is complete, confirm to transmit it to your advisor.

Where can I see an overview of my assets?

In the “Assets” section, you will find a clear overview of your current assets.

Can I revisit past consultations?

Yes. In the “Consultations” section, you can review past consultations exactly as they occurred. Please note: The content is read-only. Edits or changes are not possible within the client portal.

Can I download the consultation case PDF in the client portal?

If a PDF has been generated for a consultation, it will appear in the “Consultations” section. Marked by a document icon next to the relevant case. If no PDF is visible, your advisor can create one and make it available.

Where can I find the agreed-upon measures from consultations?

All discussed measures – such as a planned Pillar 3a contribution – are listed in the “Measures” section.

Which financial calculators are available?

In the “Financial Calculators” section, you can easily perform tax or financial simulations in the interactive format.

Can I use the Omnium client portal on my smartphone or tablet?

The client portal is currently optimized for desktop use. A mobile version is in development and will be available in the future.

Technischer Support EN

I can no longer find the URL (link) for the Omnium client portal.
I want to change my email address for login.

Please contact your advisor to update your login email address.

I forgot my activation code for registration.

Please contact your advisor to request a new activation code.

Zugang und Anmeldung EN

I want to use the Omnium client portal. How do I get access?

Please contact your advisor to request access.

I need an additional client portal login for a third party (e.g., partner, children). What should I do?

Please contact your advisor to request an additional login.

I forgot my password. How can I reset it?

You can reset your password directly on the login page by clicking “Forgot password?”.

My multi-factor authentication needs to be set up again.

Please contact your advisor for assistance with reconfiguring your multi-factor authentification.

I did not receive an email for registration or password reset.

Please check your spam or junk folder. If the email is not there, contact your advisor for support.

The email link for registration or password reset is no longer valid.

Please contact your advisor to request a new link.

I need help with the initial registration.

This help page provides a video tutorial and a PDF guide to walk you through the registration process step by step. If you need further assistance, your advisor will be happy to assist you.

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